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Unfortunately, the city has a long way to go before everyone can navigate the system with ease. Subways (also operated by the MTA) are the fastest way to get around the city.
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Drivers routinely announce upcoming stops, but if you need assistance locating your destination, just ask. All buses have lifts or ramps to take scooters and wheelchairs, as well as priority seating for the elderly and disabled. In fact, a recent report showed that 11.5% of all bus users were disabled and/or elderly. New York’s Metropolitan Transportation Authority (MTA) operates the largest fleet of accessible buses in the world. From there, pre-schedule your ride or book like normal. Via offers similar access to Wheelchair Accessible Vehicles (WAV). In the Via app menu, tap your name or photo to navigate to your account page. You can pre-book rides up to one hour in advance. That’s right-you can book WAV rides in advance! Just tap "Schedule" after setting your dropoff location. Wheelchair- and scooter-accessible vans are available through uberWAV, and all service animals are welcome aboard. Uber has introduced UberWAV for disabled passengers, who can call cars to their location via the Uber app.
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Just dial 311 (the city’s information and service hub), text 64, or download the Accessible Dispatch app to summon a wheelchair-accessible ride. You can hail wheelchair-accessible vans on any street in Manhattan or use a free 24/7 service called Accessible Dispatch. There are 90,000 wheelchair users in NYC, but less than 40% of New York’s 13,000 taxicabs are wheelchair accessible (although recent legislation is enforcing a bump to 50% by June of 2023). Read on for accessible transportation, hotels, dining, sightseeing, and more. While the city could still improve its accessibility, there’s no reason not to plan ahead a little and let the city dazzle you once you arrive. The Americans with Disabilities Act (ADA), passed in 1990, also enforced the incorporation of ramps and other services in public and private spaces.
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Whether you require a ramp, a lift, information in Braille, or an ASL interpreter, businesses throughout the city value your access to the New York experience. We’ve compiled some information to aid a first-time visitor looking for accessible places to go. However, this busy city doesn’t always slow down for those who require accommodations. A wide spectrum of bodies soak in the city too, including differently abled people. New York thrives on the diversity of languages, customs, ideas, and identities.